Frequently Asked Questions

Find answers to common questions about our soaps, ingredients, skincare care, shipping, and daily use. Please reach us at langdahermite@gmail.com if you cannot find an answer to your question.

Are your soaps suitable for sensitive skin?

Yes. Many of our soaps are crafted with gentle, skin-friendly ingredients suitable for everyday cleansing. Our Shea Honey Oat Bar Soap is especially ideal for sensitive skin.

Are your soaps handmade?

Our soaps are carefully crafted using nourishing oils, botanical ingredients, and thoughtfully selected essential oils for a quality cleansing experience.

Do your soaps contain harsh chemicals?

Our formulas are made with skin-conscious ingredients and are designed to provide a gentle cleansing experience.

Are the soaps strongly scented?

No. Our soaps are infused with balanced essential oil blends that provide a refreshing yet not overpowering scent.

What ingredients are commonly used in your soaps?

We use ingredients such as sunflower oil, coconut oil, shea butter, oatmeal, lavender, peppermint, citrus essential oils, honey, and botanical extracts.

Do you accept returns or exchanges?

Due to hygiene and safety reasons, we do not accept returns or exchanges on soaps or personal care products. All sales are final unless an item arrives damaged or incorrect.

Usage & Care

  • Can I use the soaps every day?

    Yes. Our soaps are designed for daily hand and body cleansing.

  • How should I store my soap?

    To help extend the life of your soap, keep it dry between uses and store it on a draining soap dish.

  • Do your soaps create a rich lather?

    Yes. Our soap blends are designed to create a creamy, nourishing lather while cleansing the skin.

  • Can these soaps be used on the face?

    Some customers use gentle bars for facial cleansing, but we recommend patch testing first and choosing products suitable for your skin type.

Orders & Shipping

  • How long does shipping take?

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  • Will I receive tracking information?

    Yes. Tracking details will be sent once your order has been processed and shipped.

  • Do you accept returns or exchanges?

    Please contact us regarding any issues with your order, and we’ll be happy to assist you.

Brand & Values

  • Are your products cruelty-free?

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  • What makes your soaps different?

    Our soaps are inspired by simple self-care rituals and crafted with botanical ingredients, nourishing oils, and carefully balanced scents.